Can't Load PI expert Online

Hi Paul,

Thank you for reaching out to us.
PI Expert Online (https://piexpertonline.power.com/) is currently working fine. We setup health monitoring for it and in the past week, we did not register any abnormalities. I would recommend that you send us a screenshot of your web browser that shows the issue.

Please feel free to approach us should you have any concerns.

Lately I've been having same issue.

Trying to connect via piexpertonline or pi expert suite (desktop) connection simply times out.
Tried different desktops, smartphone, different browsers and setups (latest, stock etc), different ISPs.
So far only managed to connect to PI expert online via VPNs reliably, but using VPN on regular PI sites get connection time out (like ac-dc.power.com).

Hi Paul and DariusP,
We have contacted our software developers but they couldn’t reproduce the problem. Could it be caused by the internet connection issues such as VPN or the network configuration in your companies? Last but not least, has the problem occurred to you again? If so, how often? Please let me know.
Thank you so much for your feedback.

Hi,

Have successfully registered to :

https://www.power.com

and be able to download your PiExpert offline software.

But it seems login to your site

https://piexpertonline.power.com/site/login

is unreachable with same credentials.

May you explain me why as on the same page you explicitly advise to use the www.power.com login ?

Regards,

Claude Charbonneau

Hi ccharb,

Thanks for reaching out to us and for using the PI Expert Online.
We had some intermittent issues in PI Expert Online last December of 2020. They were all fixed on December 15, 2020. New customers and ones who changed their passwords between December 8 and December 15 were affected by this issue.

May we know when did you register to https://www.power.com website? It seems like your account experienced the said issue. Regardless, you should access PI Expert Online without any issues starting December 15, 2020.

Let us know your current situation of this matter. Thank you for your feedback.

Hello

I tried to open my recent design with the Piexpert online tool and offline software, and it's not opening anything with no error! And whenever I try to open the online tool it redirects me to power.com.

Hi, 

on the second question:

There was a problem which was fixed yesterday, please try again.

on the first question:

please let me know what is the offline version number. 

Just keep in mind that the offline versions NOT always can open designs created online. The online tool has more options which the offline may have on the next update.

Best Regards,

Dear Sir/Madam

Thanks for informing me about the situation.

I also kind of guessed it might be a server fix/update, but luckily everything works fine now.

Regards