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Uninstalling PI Expert Suite 8.5.5.3 Hangs Windows

Posted by: twootton on

Not needing the PI Expert SW for a while I decided to uninstall it to free up HDD space using the built-in PI Expert Uninstall feature. During uninstall I got to the dialog message "Please wait while Windows configures PI Expert 8.5", "Time Remaining: 4 Seconds", and my system completely hung up. I had to reboot the PC to recover. I re-installed the SW, which went fine. When I attempted to again uninstall I got the same error message with my PC again hung up. Other programs have installed and uninstalled fine since that time so I know it is not my general Windows system. I have Windows XP Home on a Pentium 4 /1.8GHz with 1GB memory and 80GB HDD. Please help!

Comments

Submitted by PI-Wesley on 07/25/2012

I have just sent you an email with an attachment and some instructions. Hope that will solve your issue! 

Submitted by twootton on 08/03/2012

Wesley, I received an email notifying me that you have sent an email with an attachment and instructions, but have not received any such email, and no attachment. Please advise.

Tod

Submitted by PI-Wesley on 08/03/2012

Hi

 

I just sent you another email, to the email address you used  to register on this forum. Please check that my message is not in the spam folder.