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PI Expert does not work

Posted by: galaxyelect@gm… on Tue, 05/11/2021

I am using PI Expert for many years and I am using PI Expert 10.3 for the past few months. For the last three days I am getting an error at start-up and the program haults. I tried restarting Windows but that didn't help. Do I need to reinstall the application? A screenshot attached. 

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Submitted by galaxyelect@gm… on Tue, 05/11/2021

Sorry, I forget to mention that I am using the offline suite.

Submitted by galaxyelect@gm… on Wed, 05/12/2021

I didn't see the attached file hence uploading it again.

Attachment Size
Fault display 18.99 KB
Submitted by PI-Quark on Thu, 05/20/2021

Hi galaxtelect,

Thank you for using PI Expert Suite and for giving your feedback. 

The team is aware of this problem and has made necessary network configuration changes and enabled full access to PI Expert update services. We believe that the issue has been resolved now. Can you please try opening again?

Regards,

PI-Quark

Submitted by galaxyelect@gm… on Thu, 05/20/2021

Many thanks. It has started working.